WARNING: Best Buy is triple charging for purchases and the company is aware of this glitch in system yet is NOT warning consumers at register. This is TRUE. I know. It just happened to me. Today (April 14th, 2012) I went in and made a purchase of $243.84. The terminal CC processor lagged and the clerk re-ran the card. Still lagged. Then, it required her to call in and verify the amount. She did. The purchase was then completed and she said “they didn’t give a reason why I had to call”. We left with our purchases. Curious, and fearful my debit card info might have been hacked or something else, I got to the car and logged into my online banking system only to find Best Buy had charged me $243.84 THREE times in a row, holding/deducting that amount from my available balance.
I went right back in and alerted the clerk who had checked me out. As I said it the boy clerk next to her said, “Oh yes, that’s been happening. Just had it happen the other day”. The manager came out, plastered a smile to her face and said, “Yes, Best Buy company is aware of this problem. Its happening company wide. Your money should be released/back to you next week.”
I said, “It has a hold of nearly $500 extra on my account now.”
She said, “Well, the money is not technically gone. Its just being held by your bank.”
I replied, “So, what you’re saying is Best Buy is holding nearly $500 of my money hostage?”
Continuing to smile, she said, “Um, yes, I guess they are.”
“I have the extra in the account,” I said, seething mad but maintaining a calm exterior. Mind you, I don’t consider $500 pocket change. “But what happens to someone who doesn’t and Best Buy does this to them?”
She said, “Oh, that’s already happened. We had a customer in here who was also overcharged three times and we had to call for verification on their card too, then when they realized they were charged three times they stood up here yelling at us, furious.”
I looked at my husband and I said, “What I’m getting out of this conversation is, good luck getting the hold off your money.”
I’m so disappointed in Best Buy. A company wide problem such as this should be posted throughout the store and at the registers, alerting customers of the possible glitch and letting customers decide if they want to make a purchase now or go and get cash. I can tell you I would NOT have purchased my items then. I would have gone and grabbed cash and returned.
I will keep you posted on how long/if my money is returned to me.
UPDATE: since posting this here, on facebook and on twitter I’m getting many reports in of this happening to other over the past weekend/several days. Some have gone to check their statements and have been surprised to see double or more charges. Others were alerted right away and are dealing with the same thing I am. One man was charged 10x’s for his purchase. Another is out $700 as well. Countless more. Please spread the word about this. Tell your family and your friends. Protect yourself.
The economy is in the toilet and no one wants to be “donating” money to a company that doesn’t seemed bothered by the fact their systems are glitching and doing this to hard working people. Money is hard to come by and when it is removed/held from your account without your permission it should not be addressed with a large smile and a “yes, the company is aware of the problem”. The consumer should be aware of this!
From my comments below: “I’m getting a lot of reports in about this very thing happening to others all weekend. These people don’t have the same social “reach” I do. I needed to be a voice for them as best I could. I am truly hoping the 10 k plus who read my blog monthly, the 2 k on Facebook, the 2 k on twitter and the thousands on yahoo groups spread the word. That they all warn their friends and family members. The economy is shit right now. No one can be playing games with their hard-earned money and no company should conduct biz this way.”
Post keywords to help others find it so they are informed:
consumer report, best buy, best buy overcharging account, best buy multiple charges to account, credit card, fraud